PRIVACY POLICY
Welcome to upupdndn (“upupdndn,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you (i) visit our website, (ii) use our AI agents and related services (the “Services”), or (iii) otherwise interact with us.
PLEASE READ THIS POLICY CAREFULLY. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.
1. INFORMATION WE COLLECT
1.1 Information You Provide to Us
Account Details
name, email address, company, role, and password.
Contact & Billing
phone number, mailing address, payment method.
Content You Submit
knowledge‑base documents, prompts, chat logs, and any files uploaded to the Services.
1.2 Information We Collect Automatically
Usage Data
IP address, browser type, device ID, pages viewed, session duration, and clickstream data.
Cookies & Similar Tech
we use cookies, local storage, and pixels to remember settings and measure engagement.
1.3 Information from Integrations
When you connect third‑party tools (e.g., HubSpot, Salesforce, Zendesk, QuickBooks), we may collect identifiers, metadata, and content (such as CRM records or help‑desk tickets) as authorised by you.
2. HOW WE USE INFORMATION
We process information to:
- Provide, operate, and maintain the Services.
- Ingest documents and context for AI model prompts (“context engineering”).
- Generate outputs, insights, and automations via large‑language models (“AI Processing”).
- Personalise features and recommend new use cases.
- Monitor, detect, and prevent fraud or abuse.
- Improve and develop new products, models, and features.
- Send service notices, security alerts, and marketing communications (with opt‑out).
- Comply with legal obligations and enforce our Terms.
Legal Bases (GDPR). Our processing is based on: (a) contract performance; (b) legitimate interests; (c) consent (for marketing cookies/emails); and (d) legal obligations.
3. SHARING & DISCLOSURE
We do not sell your personal information. We may share it with:
Service Providers
hosting, cloud infrastructure, payment processors, analytics, customer‑support tools, and model providers (e.g., OpenAI, Anthropic) under strict data‑protection terms.
Third‑Party Integrations
at your direction when you connect external apps.
Legal & Safety
to comply with law, respond to lawful requests, or protect rights, property, or safety.
Business Transfers
in connection with a merger, acquisition, or asset sale with appropriate safeguards.
4. INTERNATIONAL TRANSFERS
We operate globally and may transfer, store, or process your information in countries outside your own. Where required, we use Standard Contractual Clauses or other safeguards for cross‑border transfers.
5. DATA RETENTION
We keep personal data only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. AI training data is retained no longer than 30 days unless you request extended storage for audit purposes.
6. SECURITY
We use administrative, technical, and physical safeguards—including encryption in transit and at rest, role‑based access controls, and periodic penetration tests—to help protect personal information. No method of transmission over the Internet or electronic storage is 100 % secure; therefore, we cannot guarantee absolute security.
7. YOUR RIGHTS & CHOICES
Depending on where you live, you may have rights to:
- Access or obtain a copy of personal data we hold about you.
- Correct, update, or delete your information.
- Object to or restrict processing of your information.
- Withdraw consent at any time where processing is based on consent.
- Port your data to another service.
- Lodge a complaint with a supervisory authority.
To exercise these rights, email privacy@upupdndn.com.
California Residents (CCPA/CPRA) – you have rights to know, delete, correct, and opt out of the “sale or sharing” of personal information. We do not sell personal information. You may designate an authorised agent to submit requests on your behalf.
8. COOKIES & TRACKING
We use necessary, functional, analytics, and marketing cookies. You can manage cookie preferences via your browser or our cookie banner. Detailed cookie list is available at upupdndn.com/cookies.
9. CHILDREN’S PRIVACY
The Services are not directed to children under 13 (or other age as defined by local law). We do not knowingly collect personal information from children.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or prominent notice on the Services. Continued use after changes means you accept the revised Policy.
11. CONTACT US
Questions, concerns, or requests?
Email: privacy@upupdndn.com
Mail: upupdndn, 123 Example Street, New York, NY 10001, USA
